Order Process & Shipping
At commxn, every piece carries the weight of heritage and the precision of true craftsmanship. Rooted in Italian values and built for the streets, our garments are made to order — tailored with care, designed to last.
This deliberate process means your order will take 3 to 6 weeks to be expertly crafted and shipped. It’s not about speed; it’s about quality, detail, and respect for tradition.
Once your piece is ready, you’ll receive tracking details from our Canadian atelier. We ship worldwide, delivering a piece of the commxn story to your doorstep, wherever you are.
Thank you for your patience and for embracing a lifestyle where heritage meets modernity
SHIPPING
We ship worldwide from our studio in Canada. Delivery times vary depending on destination and customs processing. International customers may experience additional transit time, so please plan accordingly.
Customs duties and taxes are the responsibility of the recipient.
CARE INSTRUCTIONS
To preserve the integrity and longevity of your commxn pieces, we recommend:
Gentle wash cold, inside out
Avoid bleach and harsh detergents
Hang dry or lay flat to dry
Iron on low heat if needed, avoiding prints and logos
Every detail matters. Caring for your commxn garment properly keeps the story alive — ready for years of life lived.
FAQ
How long does it take to receive my order?
Our garments are made to order with care and precision. Please allow 3 to 6 weeks for production and shipping. This timeline ensures every piece meets our high standards.
Do you ship internationally?
Yes. We ship worldwide from our Canadian atelier. Delivery times vary by location and customs processing. Please consider potential delays when placing your order.
Are customs duties included?
Customs duties and taxes are the responsibility of the recipient and vary by country.
Can I track my order?
Once your order ships, you will receive a confirmation email with tracking details so you can follow your package’s journey.
What is your return/exchange policy?
Due to the made-to-order nature of our collection, returns and exchanges are limited. Please review your order carefully before purchase. For any issues, contact us directly — we’re here to help.
How should I care for my commxn pieces?
To maintain quality, wash inside out in cold water, avoid bleach, and air dry. Iron gently if needed, avoiding prints and logos. Proper care preserves the craftsmanship and the story behind every piece.